Refund policy
Last updated: September 2026
Co-Plot sells consumable AI credits, delivered to your account instantly. Because of that, refunds are limited — but we aim to be fair. This policy explains when you can get a refund and how to ask. It forms part of our Terms of service.
Digital goods, delivered instantly
When a payment succeeds, the credits it buys are added to your balance immediately and are available to use right away. By purchasing, you ask us to deliver that digital content at once and you acknowledge that it is consumed as you use the AI features.
Subscriptions — cancel anytime
You can cancel a paid plan at any time from the billing portal. You keep access and any remaining credits until the end of the period you have already paid for, and you are not charged again. Canceling stops future renewals; on its own it does not refund the period you are currently in.
14-day refund on unused credits
Within 14 days of a charge — a monthly renewal or a top-up pack — you can ask for a refund of that charge if you have not used the credits it granted (your balance still reflects them). Once credits from a charge have been used, that charge is no longer refundable.
Failed AI actions are refunded automatically
If an AI action fails — for example, an extraction that errors out — the credits it cost are returned to your balance automatically. You do not need to ask, and the failed action costs you nothing.
How refunds are issued
Paddle.com is our reseller and Merchant of Record. When we approve a refund, Paddle processes it back to your original payment method, typically within 5–10 business days depending on your bank or card provider.
Free credits
The free credits included when you create an account have no cash value and are not refundable or exchangeable.
Your statutory rights
Nothing in this policy limits any mandatory refund or consumer-protection rights you have under the law that applies to you.
How to request a refund
Email us from your account’s email address with the date and amount of the charge, and we’ll take it from there. You can also raise a refund request directly through Paddle.
Contact
For any billing or refund question, write to us:
support@co-plot.app